Should you integrate a Chatbot into your digital customer experience? A very frequently asked question by our customers. Our clear answer is YES! For e-commerce companies, we’ve compiled the main information you need to know if you’re not familiar with live chats or Chatbots.
Chatbots are virtual assistants programmed for specific tasks. Chatbots can effectively answer an unlimited number of site users at the same time. They are automated, support 24/7, and are cheaper than paying employees to track questions. Response time takes place instantly in any time zone. They can chat for hours without human surveillance.
But Chatbots are computer programs too. They are as good as the code that makes them. For this reason, ordinary Chatbots may not always understand a misspelled word or answer a missing question. The only information they will have is the preprogrammed data they will not have the ability to think about. So if you want the right Chatbot for your e-commerce website, you should choose the right agency.
E-commerce websites that offer live customer support face questions and problems that are repeated every day and answered by a workforce of real people. By undertaking this routine workload of Chatbots, it can provide customers with faster and more efficient answers and guidance than a real consultant. In the light of this information, it is seen that Chatbots’ e-commerce websites reduce customer service costs and allow e-commerce websites to interact with customers 24/7.
A chat robot can create dialogues and perform desired tasks for consumers visiting your e-commerce website. It can even show the feature of sales consultant by helping customers with the product they want and try to find. Well, is that all? No What your e-commerce website or customers need, Chatbots can be programmed that way. If you want the chat robot on your e-commerce website to better respond to your customer’s demands, you need to train the robot with data from customers’ requests and the correct answers. How Does?
The magic of artificial intelligence has to change computer interactions as we know it. Artificially guided Chatbots have the ability to understand the meaning of a sentence, not just its keywords. They may be aware of misspelled words, synonyms and ontologies. They are also multilingual. Isn’t it so exciting!
These Chatbots not only have the ability to personalize speech, but also enter the realm of artificial intelligence to improve knowledge. Powered by advanced artificial intelligence technologies such as NLP (Natural Language Processing) and NLU (Natural Language Understanding), Chatbots can guide interactions, answer questions, present personalized notifications, collect feedback, schedule appointments, and even ‘train’ to learn human behavior.
Bots are lighter than apps and easier to interact with (no download required). There is a world of undiscovered possibilities that companies can take advantage of. Especially for e-commerce, live chats with integrated artificial bots seem like a much better alternative to developing expensive app features.
There are many different types of Chatbot that can be integrated into your e-commerce website, social media pages or other live chat software. Chatbots for e-commerce companies are often designed for:
The success of a Chatbot is measured, like any digital product, with usability, participation, and value. Creating your live chat to reflect emotional intelligence and your brand’s personality will make your e-commerce platform an area that people enjoy using. Chatbots are the next generation of intelligence. You can tap the power of Chatbots to increase sales and increase your business. Try Ranna for advice on designing a great corporate site with integrated live chat / Chatbot. Our team will be happy to help you.